Technology and automated bots cannot replace the human element in interactions. While some predicted the demise of libraries with the advent the the WWW, libraries have proven their worth with Generation Y. Thus, libraries need to continue to utilize new technologies in a way that complements their existing purpose.
Do not assume what new technologies can do or overestimate how it will be used. Look to the users and take clues about what is important to them. Don't assume that everyone knows how to use new social software and networking tools.
The library is a social system and provides a service that differs from what people can accomplish in isolation at home. Librarians need to stay current in their technological knowledge so they can help people in ways that save them time, effort, and money.
Social software is important to keep people who are at home connected to resources of the library. This is why tools such as IM and blogging are important--they help ensure that the community has links to library services from the comfort of their home.
Wednesday, February 6, 2008
Messages from Brown & Duguid
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2 comments:
Not only does a librarian with technical knowledge help the patrons, they become less frustrated in their own dealings with technology both at work and at home.
Hmm, I like Kelli's comment. It's good modeling, too, for a librarian to have technical knowledge and show patrons how to work through the frustrations that sometimes accompany dealing with it.
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